Transform the way you maintain your hotel infrastructure

Improve the customer experience, limit room downtime and drive sustainability by adopting a data-driven approach to the maintenance of your hotel infrastructure, plant and equipment.

The hotel operations challenge

Running a hotel efficiently isn’t easy. Hospitality management is dynamic and fast-paced, with many interlocking priorities and dependencies. In order to maximise repeat visits and positive word of mouth, operations must be prioritised. Whether you are a hotel general manager, operations leader, chief hotel engineer, facilities manager or an investment manager stewarding hotel capital, efficient data-driven operations are the key to unlocking a superior guest experience – and profits.

Owners and operators of hotels are under pressure to balance the following priorities and more.
Deliver a compelling and safe experience for guests
Minimise room downtime associated with faulty equipment
Be agile and responsive to dynamic occupancy loads
Reduce emissions for improved sustainability outcomes
Streamline costs associated with operation and consumption
Manage legacy systems that may produce disparate data sets
Maintain a profitable asset for superior investor returns

Managing your hotel or portfolio just got a whole lot easier

The PEAK Platform empowers the stakeholders responsible for hotel facilities management operations to work smarter and more collaboratively - enabling them to better adapt to the needs of a complex environment.

The technology provides real-time information and data-driven insights around the operational performance of hotels and hospitality venues, while digitising workflows for the accelerated resolution of issues relating to operational plant and equipment. Impact to guests stemming from equipment failures is minimised, as the platform continuously monitors all equipment to immediately identify any anomalies.

This drives measurable improvement in energy efficiency, thermal comfort, equipment lifecycle and contractor engagement.

Why CIM's PEAK Platform?

Discover why so many of the global leaders in property have chosen the PEAK Platform.

Enables agile and strategic operations

The platform provides real-time data and insights to optimally adjust plant operation in response to key factors such as foot traffic, occupancy and weather conditions. By providing a detailed analysis of building usage and load patterns, you can safely adjust equipment time schedules to match demand and streamline costs.

Builds resilience and mitigates risk

The platform positions your hotel to absorb market shocks and continue to deliver long-term returns by streamlining building operations and expenditure. Deploying a data-driven maintenance approach minimises wasted time and money endlessly troubleshooting problems. An efficiently managed asset attracts improved valuation, revenue and investor interest.

Supports an excellent customer experience

The PEAK Platform can be used to understand the thermal comfort rating in each zone within a hotel and identify any inconsistencies. Digitsed workflows enable  thermal comfort issues to be proactively resolved before they lead to a guest complaint or customer inconvenience. This ensures a comfortable and safe environment for all.

Supercharges net zero and sustainability efforts

Hotels become resource-efficient and environmentally responsible through data-driven insights and improved workflows which maximise operational efficiency and rapidly reduce energy consumption. Efficiently run hotels with smaller carbon footprints achieve better sustainability ratings, meet their ESG goals, and deliver long-term value to shareholders and the community.

Don't just take our word for it

Hear from two of our satisfied customers from Canberra’s East Hotel who are applying the power of a data-driven approach to hotel operations.
“Due to a lack of transparency and visibility of our operational data, we sought a technology provider to help us run our hotel more efficiently. By working collaboratively with CIM, they provided the technology and insights for us to unlock operational benefits beyond our expectations.”
Peter Bisa
Financial Controller, East Hotel
“CIM’s incredible approach to customer engagement and their powerful PEAK Platform meant they earned our trust extremely fast. Throughout our time working together, their insights have always been precise and empowering. Without a doubt, they are part of our wider facilities management team.”
Tim Murdoch
Facilities Manager, East Hotel