CIM Privacy Policy

Privacy Policy

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CIM Environmental Pty Ltd, respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how CIM Environmental Pty Ltd collects and processes your personal data through your use of our website and from the use of CIM Environmental Pty Ltd portals, which make reference to this notice. For purposes of this privacy notice, the terms “user,” “customer”, “you” and “your” are meant to refer to the individuals about whom we may collect data. ControllerCIM Environmental Pty Ltd is made up of different legal entities, so when we mention “CIM Environmental Pty Ltd”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the CIM Environmental Pty Ltd company group that is responsible for processing your data. For individuals located in the EU, CIM Environmental Pty Ltd Ireland Limited is the data controller, as that term is defined under the EU General Data Protection Regulation (GDPR).

Contact details:

The CIM Environmental Pty Ltd Data Team is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, please contact our Data Protection officer:

Data Protection Officer: Alicia Garner
Phone: +61 (2) 8971 4066

Alternatively you can contact our offices directly at:
In Ireland and UK:

Dublin: Suite 10183 77 Sir John Rogerson’s Quay Dublin 2 Ireland D02 F540
P: +353 (0) 1 254 8549

In Australia by writing to us at:
Level 3, 55 Harrington Street,
The Rocks, NSW 2000
9am-5pm, Monday to Friday

+61 (0) 2 8971 4066

In London:P: +44 (0) 20 8133 9490
A: 180 Piccadilly, London, W1J 9HF  

2. The Information We Collect About You

Information We Collect Automatically
When you visit our website, our server automatically collects certain browser or device generated information, which may in some cases constitute personal data, including but not limited to:

your domain;
your IP address;
your date, time and duration of your visit;
your browser type;
your operating system;
your page visits;
information from third parties;
other information about your computer or device;
Internet traffic.

Information You Provide
In order to access or use certain portions of the website or enjoy the full functionality of the website, or otherwise in conducting business with us or seeking to conduct business with us, you may be prompted to provide certain personal data to us in the following ways:by filling in forms (for example, a ‘Contact us’ form) on our website or at a trade show or anywhere else we conduct business;
by downloading documentation from our website;
by subscribing to newsletters or other communications;
by corresponding with us by phone, e-mail or otherwise using our contact details;
by registering or participating in CIM Environmental Pty Ltd webcasts, webinars or seminars/conferences; or
by submitting questions or comments to us or requesting any other information from us.

Typically, the personal data you give us may include name, business affiliation, business address, telephone number, and email address, and any personal details required to resolve any enquiries or complaints.Personal data may also be required to enter into a contract with you or to perform a contract with you (such as to provide services at your request), and failure to provide any information may result in our inability to provide requested services or products. Information From Other SourcesWe may receive information about you if you use any of the other websites and portals we operate, any other services we provide, or from our business partners instructed to collect information on our behalf.We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them as part of the service we provide you. These third parties include, but are not limited to: AdRoll, BrighTalk, DiscoverOrg, FSTech, Google Analytics, i4Business, IncNet,, KickBox, Lead Forensics, Marketo, Meltwater, SurveyMonkey, TechTarget, True Influence, Unbounce, VLG Marketing. CookiesOur website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

3.Use of Personal Data

The following is an overview of our purposes for using your personal data. Additional details on how we process your personal data may be provided to you in a separate notice or contract.All processing and use of your personal data is justified by a “condition” for processing. In the majority of cases, processing will be justified on the basis that:the processing is necessary to perform a contract with you or take steps to enter into a contract at your request, such as to fulfil an order, or to provide product information you have requested;
the processing is necessary for us to comply with a relevant legal obligation, such as keeping accounting records;
the processing is in our legitimate interests, which are not overridden by your interests and fundamental rights. Our legitimate interests are to use supplier, customer and website user data to conduct and develop our business activities with them and with others while limiting the use of their personal data to purposes that support the conduct and development of our business; or
you have consented to the processing.
We use the personal data we collect to conduct and develop our business with you and with others, as more fully described below:provide you with any services or products you have contracted for;
administer and manage performance of purchase or sales agreements with our suppliers and customers;
provide after-sales support;
process, evaluate and complete certain transactions involving the website, and more generally transactions involving CIM Environmental Pty Ltd ‘s products and services;
operate, evaluate, maintain, improve and develop the website (including by monitoring and analysing trends, access to, and use of the website for advertising and marketing);
evaluate, improve and develop our products and services generally;
customise our website to users’ needs;
engage you about events, promotions, the website and CIM Environmental Pty Ltd ‘s products and services;
provide you with documentation or communications which you have requested;
correspond with users to resolve their queries or complaints;
send you marketing communications, where it is lawful for us to do so;
protect and ensure safety of the website, CIM Environmental Pty Ltd confidential and proprietary information, and CIM Environmental Pty Ltd employees;
manage, protect against and investigate fraud, risk exposure, claims and other liabilities, including but not limited to violation of our contract terms or laws or regulations;
share your personal data with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case personal data held by us about our users may be one of the transferred assets;
CIM Environmental Pty Ltd will not sell or rent your personal data to third parties.

4. Disclosure of Personal Data

CIM Environmental Pty Ltd will share personal data with our affiliated companies for the purposes described above. We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our products, services or the website. CIM Environmental Pty Ltd may share your personal data with these affiliates and third parties to perform services that the third parties have been engaged by CIM Environmental Pty Ltd to perform on CIM Environmental Pty Ltd’s behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or if we believe that the disclosure will further an investigation of suspected or actual illegal activities.We are also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.If your personal data is transferred outside the EU to other CIM Environmental Pty Ltd affiliates or to third party service providers, we will take steps to ensure that your personal data receives the same level of protection as if it remained within the EU, including by entering into data transfer agreements using the European Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU – US Privacy Shield. For transfers of personal data among CIM Environmental Pty Ltd affiliates we have put in place European Commission approved Standard Contractual Clauses. The list of all the countries to which your personal data is transferred is set forth here: United States, Australia, and the Philippines. Be advised that none of these countries have received a decision of the European Commission determining that its laws provide adequate protection to personal data. You have a right to obtain details of the mechanism under which your personal data is transferred outside of the EU.CIM Environmental Pty Ltd reserves the right to share any information that you provide which is not deemed personal data or is not otherwise subject to contractual restrictions.

5. EU-U.S. and Swiss-U.S. Privacy Shield

CIM Environmental Pty Ltd complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union member countries and Switzerland. CIM Environmental Pty Ltd has certified to the Department of Commerce that it adheres to the Privacy Shield Privacy Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, recourse, enforcement and liability. If there is any conflict between this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit compliance with the Privacy Shield Principles, CIM Environmental Pty Ltd commits to resolve complaints about your privacy and our collection or use of your Personal Data.

Data Subjects with inquiries or complaints regarding this Privacy Shield Policy should first contact CIM Environmental Pty Ltd.Under certain conditions, more fully described on the Privacy Shield website here, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.CIM Environmental Pty Ltd commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.CIM Environmental Pty Ltd will renew its Privacy Shield certifications annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism.Prior to the re-certification, CIM Environmental Pty Ltd will conduct an in-house verification to ensure that its attestations and assertions with regard to its treatment of personal data is accurate and that the company has appropriately implemented these practices.

6. Children

The website is not for use by children under the age of 16 years and CIM Environmental Pty Ltd does not knowingly collect, store, share or use the personal data of children under 16 years. If you are under the age of 16 years, please do not provide any personal data, even if prompted by the website to do so. If you are under the age of 16 years and you have provided personal data, please ask your parent(s) or guardian(s) to notify CIM Environmental Pty Ltd and CIM Environmental Pty Ltd will delete all such personal data.

7. Marketing emails

Where lawful to do so, and subject to your consent where required, we may communicate with you by email to tell you about our products and services. If you wish to opt-out of receiving marketing communications, please use the ‘unsubscribe’ link provided in our emails, or otherwise contact us directly and we will stop sending you communications.

8. Security

CIM Environmental Pty Ltd aims to safeguard and protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss, and CIM Environmental Pty Ltd utilises and maintains certain reasonable processes, systems, and technologies to do so. However, you acknowledge that no transmission over the Internet is completely secure or error-free, and that these processes, systems, and technologies utilised and maintained by CIM Environmental Pty Ltd are subject to compromise. Accordingly, we cannot be held responsible for unauthorised or unintended access that is beyond our control.

9. Retention of Your Personal Data

We apply a general rule of keeping personal data only for as long as required to fulfil the purposes for which it was collected. In general, we retain your personal data for a period of time corresponding to a statute of limitation, for example to maintain an accurate record of your dealings with us.However, in some circumstances we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

10. External Links

The website may contain links to third party sites. Since CIM Environmental Pty Ltd does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third-party sites. This notice applies solely to personal data collected by our websites or in the course of our business activities.

11. Your Rights

Under applicable law, you may have the following rights:Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you..
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you would like to exercise any of these rights, please contact us at and we will respond to your request within one month.

12. Dispute Resolution

You may also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your personal data infringes applicable law.Further, in compliance with the Privacy Shield Principles, CIM Environmental Pty Ltd commits to promptly resolve complaints about privacy and our collection or use of personal information. Individuals with questions or concerns about the use of their personal data should contact us and identify the company or other organisation with whom they are affiliated or for whom their data was collected, if collection was for a CIM Environmental Pty Ltd customer.If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us.

13. Changes to this Notice

Any changes or updates we may make to this notice will be posted on this page. If we have your contact details on file we will endeavour to notify you in advance of any changes to this notice that are material or may impact you. For other changes, please check back frequently to see any updates or changes to this notice.