Description
Commercial tenant satisfaction is a key driver of asset performance, given its direct bearing on loyalty, acquisition, renewal and rent premiums. As such, it is business-critical for owners and managers of commercial real estate to go all-in on maintaining happy tenants.
But what are the keys to maximising tenant satisfaction? This is what our expert panel answered in this webinar,
Some of the topics our panel explored:
- Tracking and measuring of tenant satisfaction
- How tenant focus areas have evolved
- Minimising tenant disruptions stemming from poor thermal comfort and equipment downtime
- Supporting your tenant’s sustainability objectives
Panel
- Lisa Atkins, Head of Asset Management Services at Knight Frank
- Chris Greenall, Head of National Operations at QIC
- David Wright, Executive Chairman at CIM