Webinar: Maximising Tenant Satisfaction

April 6, 2023


Commercial tenant satisfaction is a key driver of asset performance, given its direct bearing on loyalty, acquisition, renewal and rent premiums. As such, it is business-critical for owners and managers of commercial real estate to go all-in on maintaining happy tenants.

But what are the keys to maximising tenant satisfaction? This is what our expert panel answered in this webinar,

Some of the topics our panel explored:

  • Tracking and measuring of tenant satisfaction
  • How tenant focus areas have evolved
  • Minimising tenant disruptions stemming from poor thermal comfort and equipment downtime
  • Supporting your tenant’s sustainability objectives


  • Lisa Atkins, Head of Asset Management Services at Knight Frank
  • Chris Greenall, Head of National Operations at QIC
  • David Wright, Executive Chairman at CIM