CIM's 2023 in review!

December 31, 2023

In what has been yet another productive and fulfilling year, CIM has grown substantially in terms of engagement, clients, team members, and awareness. We continue to make meaningful progress on our journey towards reducing more than one gigatonne of emissions and positively impacting the daily lives of two million facilities managers globally. Here are some highlights from the past 12 months.

Growing together with valued clients

Our impact wouldn’t be possible without our valued clients, and we are delighted to have strengthened existing partnerships while forging new ones. We increased our engagement with GPT, deploying across an additional 13 premium-grade office buildings, and expanded partnerships with many other existing clients, including QIC, Centuria Capital, UTS, Brisbane Airport, and Macquarie Bank. We established exciting new partnerships with Growthpoint, Abacus Group, Daisho, Raptis Investments, Pembroke, Strada and many more. We are grateful to LaSalle for speaking openly in a video case study about how CIM continues to drive financial and sustainability performance across their retail and office portfolio.

Industry-leading platform

PEAK platform user engagement continues to be exceptional with the majority of metrics performing well above the SaaS industry average. We launched a raft of innovative new product features including benchmarking building performance against all other assets on PEAK, access to an enterprise-level API, and the ability to integrate PEAK notifications with apps like Slack, Teams and WhatsApp. Our users continued to throw their support behind the platform, with an impressive NPS and an average rating on Capterra, reaching an industry-leading 4.6 out of 5 stars. The number of buildings utilising PEAK increased considerably, and the platform is now continuously monitoring over 12 million square metres of real estate globally. At these buildings, the platform facilitated countless wins for our clients, driving impressive efficiency and sustainability outcomes.

New members, new perspectives

We recently welcomed 15 new members to our teams in Sydney and Ireland, bringing diverse skills and perspectives to our company. We've maintained our excellent team dynamic by regularly bringing the team together and reinforcing our strategic direction as a unified global team. We also hosted our inaugural and highly productive Innovation Day and re-launched our company values as a means to preserve the essence of our strong culture as we grow and scale.

Recognition for sustainability leadership

This year's recognitions have been a humbling testament to our team's hard work and dedication. We were proud to be acknowledged as one of The Australian Financial Review's Sustainability Leaders for 2023, and to rank among the top 40 Australian companies in the Financial Times High-Growth Companies Asia-Pacific for a second year. Our achievements continued as a finalist in the 2023 Australian Growth Company Awards, celebrating our sustainable growth and innovation. We were proud to present at Singapore's International Green Building Conference and delighted to attend Climate Week NYC in September as the culmination of the Investment NSW “Cleantech to the USA 2023” growth program.

Building a community

This year, we further established ourselves as thought leaders, hosting 12 engaging webinars that brought together hundreds of industry professionals for knowledge-sharing to advance the property sector. Our webinars have received rave reviews, with growing attendance rates and an NPS of 34 that easily surpasses benchmarks. Our efforts extended to disseminating useful publications, including guides to data-driven property maintenance, strategies for asset managers, and a collection of insights from board-level heavyweights.

We are thankful to all customers, team members, partners and investors for their continued support this year. We look forward to another exciting year ahead in 2024, as we continue to grow the PEAK Platform and its global impact.