Reduce OPEX by adopting data-driven maintenance

April 1, 2020

Responding to the near-term challenges in the current environment requires building owners and operators to take an agile approach to building management that can be characterised by adopting the right strategy at the right time. At CIM, we recognise that successfully doing so requires a collective effort across the building industry, and we are keen to play our part by helping where we can.

The CIM team is working closely with our clients to facilitate a data-driven approach to maintenance, powered by building analytics, to enable agility in the face of uncertainty. And it's proving to be a smarter and more cost-effective solution to the more reactive maintenance approach commonly used.

Here’s how the data-driven maintenance approach works:

1. Pinpoint the exact cause of an issue

Building analytics technology such as CIM’s PEAK platform can identify the root cause of maintenance issues as, or before they occur in real-time, reducing investigation time and cost while speeding up issue resolution. This is particularly important if site restrictions and increased health and safety measures are making it harder to get contractors to site to carry out work.

2. Prioritise and quantify impact of issues

All identified issues are triaged according to their priority and their impact is quantified. This impact could be a cost-saving, operational benefit, or thermal comfort improvement.

3. Streamline work order management

The PEAK platform provides the contractor and facility management team with all the necessary cost/benefit information for each fault to enable quick decision-making on whether or not a work order needs raising. A data-driven approach ensures contractors are called to site only when maintenance is really required.

4. Rapidly resolve issues with data insights

Contracting teams are armed with all the information they need to rectify and resolve issues before attending site, ensuring maintenance is carried out in a timely and cost-effective manner. Operations teams also have full oversight and visibility into contractor activities.

5. Data-driven validation

The PEAK platform not only identifies issues, it also validates if these issues have been properly rectified. If the underlying data identifies that the issue is still occurring after contracting works have been carried out, then the root cause of the issue likely has not been resolved. This provides building owners and operators with the confidence and assurance that they’re getting the most out of their existing maintenance contracts.

6. Scale to the portfolio CIM recently helped one of our major REIT clients shift towards a data-driven style of maintenance across their portfolio, reducing planned maintenance by up to 70%.


By introducing data-driven, predictive maintenance contracts with BMS contractors across your portfolio, or restructuring agreements around this approach, you can benefit from fewer site visits, reduced charge outs, and annual contract cost savings.

Please contact us if you would like complimentary technical guidance and best practice advice for you and your team across any building, even if it’s not on our PEAK platform. Our engineering team provides tailored recommendations to help you streamline operations and carefully manage health and safety.

CIM Team
April 1, 2020