The challenge
A faulty meter data collector caused substituted electricity consumption data to be reported at a Hobart office building.
As a result, the government department occupying the site was billed on assumed consumption for a year, overstating usage by 173,716 kWh, equating to around $29,500 in unnecessary charges.
The approach
CIM worked closely with the facilities team and identified that an electrical meter in the building management system (BMS) had continued recording accurate consumption throughout the affected period.
With CIM having the faulty substitute NMI data in the PEAK Platform, the tenant’s monthly utility bills, and the BMS electrical meter data, we held the most comprehensive and clear picture of the discrepancy. This enabled us to advise the tenant on the true scale of overcharging.
The outcome
The tenant took this comparison data to their electricity retailer and successfully secured a credit of over $25,000.
Further validation in PEAK may support an additional sum of compensation, as the meter manager incorrectly assumed site consumption on a number of Mondays when the building was offline (HVAC not running) - something PEAK trend data can easily verify.
