The challenge
Fault management at a Perth office building relied on manual FM review and prioritisation, slowing response times and increasing the risk of issues surfacing only after tenant complaints. The owner needed a more efficient, targeted workflow as it transitioned to a new data-driven maintenance model.
The solution
The PEAK Platform automated alert prioritisation and direct contractor assignment as part of the transition to data-driven maintenance. When a 24/7 AHU failed, PEAK flagged it as a critical alert and routed it straight to the mechanical contractor, cutting out manual triage. The fault was diagnosed and resolved within three days, delivering clear accountability with minimal disruption.
