More than a tool, CIM offers a partnership built for success

This article is the first in a content series shining a spotlight on why so many firms choose to parnter with CIM.

Across five streams, we’ll unpack what it really means to partner with CIM, from a superior support and enablement model, to our track record of enabling revenue and growth, our speed to value and market-leading innovation.

We’re starting with the foundation: our market-leading support model. Because no matter how powerful a platform is, success ultimately depends on how well your teams are supported.

Many building analytics and FDD platforms stop at “here’s the software, good luck.” CIM’s approach is different. We combine:

• A powerful AI-driven analytics and AFDD platform, and
  
• A deep bench of building engineers who work alongside partners
  

For engineering partners, this matters because you’re putting your reputation on the line with your clients. You don’t just need a vendor. You need a partner who will co-own the outcome with you.

Dedicated enablement team: Engineering brains in your corner

When you partner with CIM, you’re not handed a login and left to work it out alone. You’re supported by a dedicated enablement team made up of experienced mechanical, electrical, mechatronic and building service engineers.

Our enablement team guides partners across:

• Technical setup and integration
  
• Data model and point mapping
  
• AFDD rule creation, deployment, and tuning
  
• Asset onboarding and commissioning
  
• Troubleshooting and diagnostics
  
• Optimisation planning based on real insights

Meet the team

Here are some the the expert personell offering hands-on support to our valued partners.

• ‍Chris Hamilton – North American Customer Success Manager
  With a background that spans HVAC field work, energy engineering, and running his own smart building company, Chris helps building owners and operators across North America unlock performance gains through data-driven optimisation and practical, no-fluff support. Learn more on LinkedIn‍
• Samantha Gibson – Customer Success Engineer
  Samantha is a Customer Success Engineer focused on helping customers and partners get the most from the PEAK Platform. She supports onboarding, training, and ongoing optimisation, working closely with engineering and site teams to turn analytics into clear, actionable outcomes. Learn more on LinkedIn
• Mark Ryan – Customer Success EMEA Lead
  Mark brings over 20 years’ experience across BMS controls and HVAC maintenance, from senior controls engineer roles through to leading customer success for EMEA. He specialises in helping partners translate complex plant behaviour into clear actions and measurable outcomes. Learn more on LinkedIn‍
• Shane Madigan – Senior Engineer
  Shane has spent his career as a BMS/controls engineer and technical specialist, and now focuses on helping partners and facilities managers use analytics to solve stubborn HVAC and controls issues faster. Learn more on LinkedIn‍
• Antonious Mickaeal – Head of Engineering
  Tony is CIM’s Head of Engineering and one of the company’s early team members. With a background in mechanical and mechatronics engineering and prior experience as a systems application engineer, he leads the team that designs the rules, algorithms, and data models underpinning the PEAK Platform, with a sharp focus on operational efficiency and emissions reduction. Learn more on LinkedIn‍
• Patrick Lee – Lead Platform Integration and Optimization Engineer
  Patrick is CIM’s Lead Platform Integration and Optimization Engineer, responsible for connecting building management systems to the PEAK Platform and ensuring data flows are robust, accurate, and scalable. His work spans BMS integration, performance optimisation, automating internal processes, improving fault detection accuracy, and developing specialised dashboards and UX improvements for clients. Learn more on LinkedIn

Training and support: Building ongoing capability

We treat training as an ongoing capability-building program, not a one-off demo. Receive comprehensive training and QA across onboarding, data mapping, AFDD rule setup, and deployment, plus ongoing technical support for integration, troubleshooting, and new features.

In practice, partners get:‍

‍Structured onboarding‍

• Onboarding and data point mapping
• AFDD rule creation, deployment, and tuning
• Role-specific training for engineers and analysts

‍Ongoing technical support‍

• Hardware installation and integration support
• Help with platform configuration and permissions
• Guidance on new features and best-practice usage
  

All training and support is delivered by experienced engineers and integration specialists, so your teams talk to people who understand the technical context as well as the platform itself.

AI-Driven onboarding: Driving speed to value

Getting data “connected” is easy. Getting it properly commissioned is hard. That’s where many projects stall or under-deliver.

Our onboarding process is designed to remove friction:

• 30-day commissioning: Our AI-driven onboarding process aims to fully commission available BMS, utility, and sub-meter data points within roughly 30 days (scope-dependent).
  
• Machine-learning-assisted point mapping: Raw BMS text is processed through proprietary models that predict equipment type and speed up mapping, reducing manual effort and common naming errors.
  
• Anomaly-based labelling and mapping: PEAK’s anomaly detector helps accurately label and map BMS points, improving data quality and diagnostic reliability.
  
• Automated rule coverage suggestions: PEAK automatically identifies the data required to achieve around 80% rule coverage, saving engineering time and increasing consistency across portfolios.
  

The result: partners can get new sites productive faster and reach meaningful first wins earlier in the engagement.

Marketing support: Helping you tell the story

Adopting PEAK is not just a technical decision, it’s a positioning decision. We support partners in explaining and selling the value of analytics and AFDD to their own clients. Collaborate with CIM’s global marketing team on co-branded campaigns, ready-to-use sales assets, and joint promotions, from PR releases to success stories and case studies shared across CIM channels.

That can include:

• Co-branded one-pagers, slide decks, and explainer videos
  
• Generic unbranded materials you can adapt under your own brand
  
• Deal announcements and project roll-out news
  
• Joint case studies and building spotlights

Partner Portal: A single source of truth

Partners get exclusive access to a central Partner Portal, which acts as the operational backbone for rolling PEAK out across teams and geographies. The portal is a central hub containing all documentation, training, and enablement resources in one place.

Portal content includes:

• Technical documentation and integration guides
  
• AFDD rule libraries and best-practice templates
  
• Training recordings, slide decks, and checklists
  
• Implementation playbooks and project artefacts
  
• Enablement and internal comms resources
  

Don't just take our word for it

Independent platforms and real users back up the strength of our support model.

Platform ratings & awards

• Overall impression score: 4.7 out of 5 stars on Capterra from 70 verified reviews - more than double the review volume of the nearest competitor in our category.
• Likelihood to recommend: 9 out of 10, a direct indicator of user trust and satisfaction. (Capterra)
• “Best Customer Support” recognition from Software Advice, reflecting consistently high scores for support quality.
  

What our partners say

Verbatim reviews from Capterra:

Industry perspective on technology support

Our focus on support isn’t just philosophical, it’s grounded in what global research says about why technology and transformation efforts fail.

Across multiple studies, the headline is remarkably consistent:

• McKinsey’s work on transformations has repeatedly found that around 70% of large change programs fail to achieve their stated goals. The issue is rarely the vision or even the core technology but the execution, including how people are supported through the change. (McKinsey & Company)
  
• KPMG’s change-management guidance notes that projects which do not apply structured change management “often fail to deliver expected and effective results”, with timelines stretching and costs rising as a result. Projects that do integrate change management are significantly more likely to meet objectives, stay on schedule, and hit budget and ROI targets. (KPMG)
  
• Deloitte, looking at its own internal technology estate, is blunt about the importance of adoption: “Adoption of our technology solutions is critical to achieving return on investment.” (Deloitte)
  

In Deloitte’s case, they achieved a 30% reduction in employee support tickets and dramatically faster onboarding by investing in digital adoption tooling and guidance, not just the underlying systems.

Across these perspectives, the message is the same: Technology does not deliver value on its own. Value shows up when people are properly supported to adopt, use, and continually improve how they work with that technology.

That’s exactly the gap CIM’s support model is designed to fill for partners.