Buildings are complex ecosystems that involve many different stakeholders including building owners, operations managers, contractors and tenants.
However, as responsibilities vary, so do their goals and metrics of success. These goals can range between one of, or a combination of financial, efficiency, sustainability and/or thermal comfort targets.
The question soon becomes, how can we align these stakeholders to work as a team so that each of them can achieve their respective goals?
We often find that our first task is to improve the collaboration between stakeholders.
Why? Because each site has multiple vendors and incumbent contractors that are often found to be operating in silos. This can lead to a breakdown in communication between the respective stakeholders despite having significant overlap between their relevant services. We also find that there can be a misalignment of incentives which creates frictions as each team seeks to achieve their respective goals.
As a world-leading building analytics software provider, we believe that by using data more effectively, we can make it easier to operate large buildings at their PEAK performance. By embedding this modern building management approach we can help improve the alignment between teams.
Data allows stakeholders to make smart, simple and transparent decisions for the benefit of shareholders, tenants and society.
Engaging and Collaborating with Building Stakeholders
To help bridge the gap between stakeholders, our PEAK platform integrates building intelligence, machine learning and artificial intelligence to improve efficiency, sustainability and comfort across sites and property portfolios.
A cornerstone of our Modern Building Management approach, it is a SaaS solution that provides near real-time data and stimulates collaboration by enabling stakeholders to understand each other's metrics of success and engage in knowledgeable debate.
Here are a few of my favourite practical examples of how PEAK can improve collaboration:
- Engagement - Facilitates conversation between site teams by hosting open and interactive sessions where all key stakeholders share knowledge, provide feedback, and agree on the highest priority opportunities.
- Trust - Our PEAK platform serves as an extension of the Facility Managers (FM) team and the data it provides helps guide data-driven decisions.
- Validation - Access to key operational data allows FMs to have confidence and agility in their decision making. Previously this data was trapped in legacy systems or retained by individual contractors.
- Visibility - Providing transparency over the operational data and transforming it into easily digestible insights.
- Compliance - Managing multiple contract obligations is hard. FM’s now have a greater awareness of individual contractual obligations of their vendors and contractors.
- Innovation - The before and after data provided by PEAK means that FMs are now more willing and open to the concept of trying different things.
- Evolution - PEAK is enabling the evolution of FM’s into Modern Facility Managers by empowering them with real-time data to help them better understand their buildings. These employees will be more engaged and motivated which leads to reduced turnover and increased job satisfaction.
If you’re someone who has found collaboration hard across a complex network of stakeholders, get in contact with us today by clicking here.
